Terms & Conditions

Terms and Conditions

Tuition Axcel offers reliable referrals for home tuition services. All the services provided are subjected to the terms and conditions that are listed below. You must acknowledge and accept all the terms and conditions before engaging in any transaction with Tuition Axcel.

For Parents/Students

Our Service to You	Tuition Axcel provides quality service to recruit qualified tutors for you. But it is not guaranteed that a qualified tutor would improve your child’s results. Hence Tuition Axcel will not be liable for any unsatisfactory academic results of students. We only guarantee to do our best to find qualified tutors for you through our matching service. Also, no trial lessons are offered by Tuition Axcel.
Replacement Tutors	If you find the tutor unsuitable for your child, you are entitled to request for a change of tutor anytime during the first 4 weeks of active lessons. Please do take note that though commission fees are strictly non-refundable, we guarantee up to 2 replacement tutors for your child. Our promise of 2 replacement tutors will only hold if and only if replacement tutors are engaged within the first 4 weeks of active service. Therefore if you have fulfilled both the criteria of less than 2 replacement tutors and within the first 4 weeks of active service, you will be eligible for a replacement tutor at no additional charges.
Rates and Schedule	Rates which have been agreed upon by our tuition coordinator and yourself will be fixed and strictly non-negotiable. To safeguard your interests, Tuition Axcel mandates that once a tutor agrees to commit to an assignment, he is bound to complete at least 4 weeks without changing the rates or schedule assuming you do not request a replacement tutor. If our tutor attempts to negotiate an alternative rate with you, you should inform us immediately as this activity is strictly prohibited.
Processing Fee	After we have found a tutor for your child, we will collect 50% of the first month’s tuition fee as processing fee for our service. You may make the payment to us via iBanking/ATM transfer before the first lesson. Note that processing fee is based upon the first 4 active weeks of lessons, (i.e including the week in which the first lesson is conducted) and that it is not according to the calendar month. All payments have to be made before the very first tuition lesson. If payment has still not been received before the first lesson, Tuition Axcel reserves the rights to terminate all the assignments. Please do keep the receipt or Transaction ID as proof that you have made the payment to us. This receipt will be helpful in verifying your payment.
Tuition Fee	You are required to pay the remaining half of the first month’s tuition fee to the tutor directly. We encourage you to refrain from paying tuition fees upfront for the month (i.e. do not pay for the entire month’s tuition fees during the first lesson), but rather, pay tuition fee to the tutor only after every lesson. If you decide to make a payment to the tutor upfront and the tutor decides to default on the payment, then only you will be responsible for any sort of losses. Any confusion or inconvenience caused between parents and tutor will not be the responsibility of Tuition Axcel.
Location	Tuition location will be determined by you. If you suggest any other place for the tuition i.e your friends place, we can make arrangements for this too. Tuition Axcel will not be responsible if the given location is occupied and unsuitable for lessons, thus it will still be counted as a chargeable lesson. Tuition requests for the lessons to be held at tutor’s residence will be subject to the approval of the tutor.
First Lesson	After choosing the tutor and confirming the venue and timing of your first lesson, you will not be able to change the schedule of the first lesson. Modifications in schedule can only be made in special circumstances e.g student is seriously ill etc. We appreciate that you inform us in such an event so that we can make necessary arrangements. We recommend you to check the NRIC and qualifications of the tutor during the first lesson.
Cancellation and Schedule Changes	No changes should be made to the schedule during the first 4 weeks of active lessons unless due to extreme circumstances. This is to facilitate scheduling between you and the tutor. If an extreme circumstance is encountered, please do inform us so that we can make the necessary arrangements.
Responsibility	We will not be liable for any claims regarding any injury, damage or loss while attending the home tuition. This exception is also applicable to all cost and expenses incurred as a result of such claims. If tutor is found to be involved in loss and damage to the property of the client, we will also not be liable for the losses incurred.

For Tutors

Registration	Registering with Tuition Axcel is absolutely FREE. To qualify as a home tutor of Tuition Axcel, you should: · Be at least 16 years old · Have a minimum ‘N’, ‘O’ Level or diploma qualification You must provide a copy of your qualifications when required. By signing up with Tuition Axcel, you consent to receive notifications of tuition assignments from Tuition Axcel and our education partners. Tuition Axcel reserves complete rights to reject any applicants.
Assignment Acceptance	Assignments will be forwarded to you via whatsapp, SMS or Facebook. Once you accept our terms and conditions, you allow Tuition Axcel to send you assignment notifications. If an assignment interests you, you are required to reply via Whatsapp/SMS quoting the Assignment Code. Please note that assignments would be given on first come first basis and we reserve complete rights to reject any applications for the assignments. Once you accept the assignments, you are required to make a commitment for at least the first 4 weeks of active lessons without changing the rates or schedule. If you choose to terminate the assignment during the first 4-weeks of active lessons, parents reserve the right to not pay your tuition fees. You can choose to terminate the assignment once the 4 lessons are completed. However, we urge you to continue to fulfil your obligations unless absolutely necessary. However, clients and Tuition Axcel have the rights to terminate the assignment if tutor is found to be unsuitable or falling short of requirements during the first 4 weeks of active lessons.
First Lesson	Our clients’ first impressions of you are important in securing the assignment on a long term basis. After confirming the venue and timing of your first lesson, both parents and tutors will not be able to change the schedule of the first lesson. Modifications in schedule can only be made in special circumstances (e.g student is seriously ill). We appreciate that you inform us in such an event so that we can make necessary arrangements.
Commission	50% of the tuition fee for first 4-weeks of active lessons will be charged as commission by Tuition Axcel and will be paid by your student’s parents. For short term assignments (8 weeks or less), Tuition Axcel will collect 25% for the first 4-weeks of active lessons instead of 50% that is collected for the default assignments. This applies to all assignments which have been agreed to be conducted for less than 8 weeks before the first lesson.
Tuition Fees	The remaining amount of money will be paid directly to you by the parents at the end of the month. This is subjected to the completion of your commitment of 4 weeks of active lessons. Tuition Axcel will not be responsible for any sort of unforeseen or uninformed changes. In the rare event that your tuition assignment is terminated by the parents before the end of 4 weeks, you are entitled to collect 50% of the hourly fee for the tuition hours you have completed (with the other 50% as commission fee to Tuition Axcel). It is your responsibility to agree on a payment method (cash, bank transfer, etc) with the parents.
Cancellation and Schedule Changes	No changes should be made to the schedule during the first 4 weeks of active lessons unless due to extreme circumstances. This is to facilitate scheduling between you and the tutor. If an extreme circumstance is encountered, please do inform us so that we can make the necessary arrangements.
Conduct and Customer’s Complaints	Please note that professional conduct is expected of home tutors. Any complaints from parents about the conduct of the tutor will be taken seriously and the tutor will be subjected to Tuition Axcel’s investigation. Justified complaints would place the tutor in our blacklist. Any loss or damage found to be caused by the tutor is highly discouraged by us and tutor would have to pay for the damage in such cases.

Tuition Axcel holds complete rights to make changes in terms and conditions without any prior notice.